Fulfillment

… We have entered the age of one-click America—and as the coronavirus makes Americans more dependent on online shopping, Amazon’s sway will only intensify.

Alec MacGillis’s Fulfillment is not another exposé of our most conspicuously dominant company. Rather, it is a literary investigation of the America that falls within that company’s growing shadow. As MacGillis shows, Amazon’s sprawling network of delivery hubs, data centers, and corporate campuses epitomizes a land where winner and loser cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated.