The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

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Bill Price, David Jaffe, Bill Price: The Best Service is No Service (Hardcover, 2008, Jossey-Bass)

Hardcover, 336 pages

English language

Published March 21, 2008 by Jossey-Bass.

ISBN:
978-0-470-18908-5
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OCLC Number:
173509283

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2 editions

Subjects

  • Business & Economics
  • Business / Economics / Finance
  • Business/Economics
  • Customer Service
  • Business & Economics / Customer Service
  • Consumer satisfaction
  • Customer services
  • Management
  • Service industries