Christo reviewed Lean Knowledge Management by Roger Forsgren
Not bad, but not as tactical / practical as I had hoped
3 stars
I expected a lot from a book that claims to be the basis for the Knowledge Management Program put into place at NASA after the various shuttle disasters. While the book makes some very good points, they can be summed up briefly as 1. Define your audience and their primary mission. Focus on this. 2. Define your stakeholders and get their support. 3. Who will you report your KM progress to? Who will benefit, who's decisions will it help the most? 4. Give credit to your team, champion, and stakeholders when you share KM successes. 5. Gather and Filter the knowledge from information to knowledge.
Based on it being created in response to the Shuttle accidents, I can see why it seems to focus almost exclusively on what we call Lessons Learned (as in, mistakes that have occurred, and what we learned from them) and case studies as being the …
I expected a lot from a book that claims to be the basis for the Knowledge Management Program put into place at NASA after the various shuttle disasters. While the book makes some very good points, they can be summed up briefly as 1. Define your audience and their primary mission. Focus on this. 2. Define your stakeholders and get their support. 3. Who will you report your KM progress to? Who will benefit, who's decisions will it help the most? 4. Give credit to your team, champion, and stakeholders when you share KM successes. 5. Gather and Filter the knowledge from information to knowledge.
Based on it being created in response to the Shuttle accidents, I can see why it seems to focus almost exclusively on what we call Lessons Learned (as in, mistakes that have occurred, and what we learned from them) and case studies as being the critical knowledge that must be preserved.
Maybe this is the case, but it seems to miss a lot of practical knowledge that would also be critical.