Verbal judo (Paperback, 1994, Quill) 4 stars

When you react, the event controls you. When you respond, you're in control.Verbal Judo is …

Good Advice, But a Little Repetitive

4 stars

This book will teach you the basic principles on how to get what you want from people, even when they're being unreasonable. If you find yourself dealing with assholes all day, this is the book for you.