Virginia Eubanks lays out a powerful, deeply researched case for reconsidering the role of technology and algorithms in vital human services. By considering in depth a number of specific cases of how different technologies have created Kafka-esque systems that ossify and amplify existing societal biases, Eubanks challenges technologists, researchers, and governments to rethink how and what they build. This book also contains devastating historical analyses of decision making relating to services for the poor, showing that today's efforts are not an innovation or an aberration. Highly recommend