This is an extremely enjoyable read, and as a popular account that loosely sketches the causes of enshittification it stands up. However, Doctorow often uses a scan of news articles instead of deep historical or empirical research, with a variety of claims made without any proof beyond vibes to back them up. His biases are also on full display here but masquerading as fact - he clearly really likes tech workers, absolving them of all responsibility for many of the trends in the industry. He could be correct! But beyond his individual, subjective observations he brings no other proof to the party. Overall, this is a decent book on an important topic, but it is easily refutable in its current form and feels like a missed opportunity.