Mismatch

If you know about Microsoft's Inclusive Design Toolkit, this is the extended version!

A very valuable book for any person who designs and/or builds things that others will use. I especially recommend it to public administration workers and those who build their digital products.

Part manifesto, part manual. This is an excellent overview of inclusion and design. More than just about usability, it goes to the psychological heart of why we get upset when we can't use ... shkspr.mobi/blog/2019/12/book-review-mismatch-by-kat-holmes/