Non-Violent Communication

A Language of Compassion

Paperback, 264 pages

English language

ISBN:
978-1-880396-40-7
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Not a revelation, but this should probably be taught in schools in some form

Multiple people I respected recommend this book, so I thought I'd look at it. The title is a clever sales pitch, as it implies that our normal style of communication is violent, and you wouldn't want to be violent, would you?

Like most American non-fiction books, it tries to oversell itself. If you believe the author, he's not only able to solve gang violence and the Israel-Palestine conflict, but has successfully made peace with the most odious, argumentative group imaginable, software developers!

Looking past that, it touches upon truths most of us realize about communication in our teens; that statements of fact often are very effective ways to lie and manipulate.

There is a degree of over-simplification here. Marshall interprets a "violent" statement like "You're so insensitive!" as a factual assertion, when the vast majority of the population would understand this to be a subjective expression. In …

Learning how to be empathic

The book explains in detail the Non-Violent Communication Process. It helps how to deal better with all kind of situations and how to be empathic towards the other person and discover the needs.

NVC has 4 steps: 1. Observations (see, hear, remember, imagine) 2. Feelings (emotion or sensation rather than thought) 3. Needs (what I/you need or value; rather than a preference), e.g. I feel nervous 4. Request (clearly requesting that which would enrich my/your life without demanding): The concrete actions I like taken ("would you be willing to"). 4 may be unspoken if empathy is offered

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