This was an eye opening book and from my standards an excellent one compared to other negotiation books I've read. the main difference with others is the wealth of practical, synthesized examples from years' worth of high stakes, life or death negotiation experience. Above all human nature is key in this topic, and emotion is what ultimately drives our decisions. Chris Voss connects these truths to actionable yet simple tactics and a framework that I am completely sure will help any of us if applied. Definitely a stand out book.