While I've always known that insurance companies don't have your best interests in their actions, I was kind of surprised to read this 2010 era book and read it's stories. Even since then, I doubt there's been much change in the industry.

The author lightly goes through the history of insurance to modern day, and how consultants came through the major insurers and helped them overhaul their businesses and focus on margins and profits.

The last couple chapters deal with things one can do to challenge the insurance companies three usual tactics of delay, deny and defend. It's not much - essentially ensure you are insured properly; use a company that is known for treating their customers well; take notes; send notes in so they get attached to your record/claim and some other actions.

Well written and an easy read. About 220 pages plus notes and index.