I had read some articles about this book, and thought it was about being very direct with people. There's more to it than that, and there's a lot more in the book about building relationships with people at work than I expected.

The book feels a little padded to me, and there's a lot of advice that won't apply to every business. The basic ideas, though, are sound. When I think about the best leaders I've worked with, most of them have exhibited the behaviors suggested in this book.