brunosan reviewed Nonviolent communication by Marshall B. Rosenberg
Review of 'Nonviolent communication' on 'Goodreads'
5 stars
My take away (but wholeheartedly reccomend the audiobook narrated by him):
Observation without judgment
Witness and recognize what people say and feel.
Own your feelings, no one else is responsible for it.
In extreme cases, try this style to communicate: My need for X is not met, so that makes me feel Y.
* A request is a demand if only one option is ok.