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Marshall B. Rosenberg: Nonviolent communication (2003, PuddleDancer Press) 4 stars

An enlighting look at how peaceful communication can create compassionate connections with family, friends, and …

Review of 'Nonviolent communication' on 'Goodreads'

5 stars

My take away (but wholeheartedly reccomend the audiobook narrated by him):
Observation without judgment
Witness and recognize what people say and feel.
Own your feelings, no one else is responsible for it.
In extreme cases, try this style to communicate: My need for X is not met, so that makes me feel Y.
* A request is a demand if only one option is ok.