Five stars for important content, but the presentation, ugh! Impenetrable prose, confusing metaphors (“the parking industry’s white whale”?!), weird nonsequiturs. Overlong jargony sentences. Overlong book. I ended up just skimming after the first third: actually reading was too painful.

The material is crucial, I just wish it had been better edited. Am looking forward to someone writing a shorter, more approachable version.

Side note: I came to this book as a convert already; I don't mind that it's an unbalanced diatribe. I kind of enjoyed that. It’s the writing that I couldn’t take.