I didn't mean to read it. I picked it up intending to skim, scan, browse. It didn't work out that way.

This book is amazing. Not only do the authors have an eerie sense for human factors, they can communicate their findings. Well organized, well written, almost even inspirational. It was moment after moment of “aha!”, recognizing so many examples of what I've seen in real life to work and not to work. The gift of genius is to explain something so well that it seems obvious in hindsight; the authors accomplish that.

I think this has the potential to be a life-changing book. I wish I’d read it twenty years ago.