This book is mostly interesting for capturing a very specific, and now almost unimaginable, time and place - an independent Apple repair shop in New York in the 90s.

The plot is almost non-existent. From what I can recall, there is a particular printer (not a Laserwriter II) that serves as a white whale of sorts for the protagonist, and one of her co-workers persistently and inappropriately hits on her, which may be what prompts her to quit out of the blue - but nothing really happens.

Nonetheless, as a slice of life and tech-support history, it's wonderful.