I admit it, when the human race is really starting to annoy me, I often look for books that point out just how poorly too many people behave. No idea why, but I guess it helps to know I'm not the only one rolling my eyes and sighing a lot. This is part a funny recollection of some of the worst cases of idiotic, entitled, shitty behaviour you'd ever come across - tying up valuable community resources for no good reason other than being a horrible person, and part a relating of the day to day in a very difficult and stressful job.

Of course there are some cases in this that are sad, involving people who need help, and then there are the monsters, as well as the obligatory really icky behaviour. Underneath it all though is an ambulance driver who needed to get a bit off his chest.