Don't skip the afterword!

The first part of this book is an extremely lucid exposé of how we all hold biases with respect to accent (in surprisingly consistent ways), and how these biases impact both parties in an interaction, as well as limiting us as a community as a whole. I found this to be a helpful addition to recent works on racial and ethnic bias, and a new challenge for me to personally consider how I respond to others in those important initial moments of an interaction.

The author's policy recommendations (primarily in chapters 5 and 6) are helpful, but very United States centric.