This turned out way more academic than I expected from the cover and blurb, but it was still interesting.

I enjoyed the comparison of any large complex system to an AI, and how it explains that in concert lots of small decisions taken by individuals can lead to an unintended major decision by the system.

The idea of accountability sinks, and how we actually need them in order to operate was interesting. The book also touches on short term and long term pressures and how they contribute to how healthy a system is.

I'm not sure I'd recommend this unless you're interested in human systems or management science.