This was fascinating— Ronson combines personally interviews with people notoriously shamed on the internet, work with psychology experts and a ton of first person journalism to explore shaming and our responses. There’s no easy answers here — in the afterword he says basically “some people prioritize ideology over humans; I prefer humans” and that captures a lot of this book: there’s a lot of humanity here. Which means a lot of care for human beings and thoughtful approaches to not what “feels right” but actually helps people do right. There’s not shaming of shamers, either — Ronson is also honest about his own temptations to scoff at people over the internet. For such a firebrand of a topic it’s calm and personalized. And very readable.