253 pages
English language
Published Nov. 8, 2010 by Business Plus.
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.
Even though at its time this book could be considered a cheap promo to impress and 'humanize' the brand it is quite compelling
Very well written, interesting stories and fascinating insights. I'll be reviewing the final bit on learning about your own happiness again!
Inspiring... much of this is being applied in my current corporation, but I think it could be done better. Reading this book motivated me to take a more active role in building our corporate culture.
