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Al Switzler, Kerry Patterson, Joseph Grenny, Ron McMillan: Crucial Conversations (2009, McGraw-Hill) 4 stars

The New York Times Bestseller!Learn how to keep your cool and get the results you …

Review of 'Crucial Conversations' on Goodreads

1 star

Great content, terrible to read, a lot of filler and self-congratulatory clickbait-y nonsense, occasionally a bit accusatory in tone. Still, I'm glad I read it. Still, I'm hesitant to recommend it, at least not without a lot of caveats. I think the last few chapters did a lot of good to summarize the good stuff and cut down on the noise. Chapter 6 I think was the worst, not in terms of content but in how the writing handled the sensitive subject matter. The research and the tools are so compelling but the book is a slog.

I read the second edition, by the way. Not sure how much has changed from the first.