I liked a lot about this book, even though I felt like it lacked some polish, particularly in wrapping the plot up. It is told through slice-of-life-ish vignettes about various characters and how they ended up working at the hotel, with the story revealed incidentally in the background the character's stories. I found this book endearing but ultimately... it's not really a hotel is it? isn't it a cruise ship? this bothered me a lot.