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Lou Downe: Good Services (2019, Bis B.V., Uitgeverij (BIS Publishers)) 5 stars

Service design is a rapidly growing area of interest in design and business management. There …

Unassuming book, packed with insights

5 stars

This isn't so much a "how-to" book, as it is a "how" book. It'll give you new ways of thinking about things you probably already ideas about. The design is… "interesting." I don't mind the bright colors, but the entire book is set in single-spaced Helvetica bold, which is definitely not conducive to reading. Look past this and you'll find a lot of substance here.