Paperback, 192 pages
English language
Published Feb. 4, 2019 by Bis B.V., Uitgeverij (BIS Publishers).
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
This isn't so much a "how-to" book, as it is a "how" book. It'll give you new ways of thinking about things you probably already ideas about. The design is… "interesting." I don't mind the bright colors, but the entire book is set in single-spaced Helvetica bold, which is definitely not conducive to reading. Look past this and you'll find a lot of substance here.
