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Cameron Johnson

mostlyharmlessz@bookwyrm.social

Joined 1 year, 1 month ago

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William Glasser: The control theory manager (1994, HarperBusiness) No rating

Good summary of managing people

No rating

W Edwards Deming is the prophet of TQM, a process for building quality into products, and his book Out of the Crisis is a classic. Here, his disciple William Glasser summarizes many of the theories around getting the most out of people, without the math of Deming’s writings.

In short, stop telling people what to do and start listening to them and leading them.

Read this with my small group. Clearly comes from a good place and makes a good point that caring for people can mean pushing them to make decisions they don’t want to consider. Can sometimes be too prescriptive about strategies, but lays out a healthy attitude for evangelizing.