Crucial conversations : tools for talking when stakes are high

English language


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3 stars (3 reviews)

Crucial Conversations: Tools for Talking When Stakes Are High was first published in 2002 by McGraw-Hill, and a second edition was published in 2012. A business self-help book written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the book has sold more than 2 million copies and has been translated into 28 languages.

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3 stars

"I spoke in absolutes, only pointed out facts that supported my view,..." explains a participant in a failed conversation in an example in the beginning of chapter 4. He was saying what he did wrong--why the conversation failed (though he explains that this happened because his boss provoked him first).

If you consider a book a conversation, it is one-sided. The author(s) speak to you and, with the exception of the reviews we give it, we don't get to speak back. I read this book, like many (as I noticed reading other's reviews) because it was given to me as an assignment. There's a power imbalance right there to begin with which reminds me of the earlier example about buying this book for another, saying "You'll love this, especially the parts that I've underlined for you." This is meant to be an obvious bad example and yet it is a …

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